Refund and Cancellation Policy

1. General Provisions

This Policy regulates recurring subscription cancellations and payment refunds for the GRONIX.AI platform in compliance with consumer protection laws and SaaS digital service specifics.

2. Subscription Cancellation

Users may cancel auto-renewal of their monthly subscription at any time via Settings -> Plan. Access remains active until the end of the current billing cycle, and no further charges will occur.

3. Refund Conditions

Users may request a refund within 14 calendar days of initial payment if the service was not activated or in case of critical technical outages verified by our support team that prevented platform usage.

4. Non-Refundable Services

Refunds are not granted for consumed computing resources (used AI tokens, sent messages, executed agent actions from Kinetic Wallet balance) as these services are deemed fully delivered upon execution.

5. Refund Procedure and Timelines

To request a refund, submit a support request via the in-app chat with your account ID and LiqPay transaction receipt. Requests are reviewed within 5 business days. Refunds are issued strictly to the original card used via LiqPay within 3 to 14 banking days.

6. Company Details